The small print, without the games
Shipping & Returns
Plain terms, no small print games. If something arrives wrong, we sort it out.
Where we deliver, and what it costs
We deliver across South Africa. Delivery is a flat R120.00 per order, wherever you are and however much you order — one flask or twenty, the fee is the same. It is added at checkout and shown before you pay.
All product prices on this site include VAT.
The two formats ship differently
Powder Add-Water flasks are shelf-stable, so they travel as ordinary parcels. Expect two to four working days in the major centres and a little longer for outlying areas.
Pre-Mixed Frozen flasks have to stay frozen, so they ship in insulated packaging on a cold chain and only go out on days that let them reach you still frozen. That means fewer dispatch days and a shorter list of delivery areas. If we cannot get frozen stock to you safely, we will tell you before you pay rather than after.
When your order goes out
Orders placed before 11:00 on a working day are picked the same day. Anything after that, or over a weekend or public holiday, goes out on the next working day. You will get a tracking link by email as soon as the parcel is collected.
If something is wrong when it arrives
Contact us within 48 hours of delivery and we will replace it or refund it — your choice. Photographs help but are not compulsory. This covers:
- Frozen flasks that arrived thawed or leaking
- A cracked flask or a damaged lid
- The wrong function, flavour or format in the box
- Anything past its date on arrival
Changing your mind
Unopened Powder Add-Water flasks can be returned within 14 days of delivery for a refund of the product price. Get in touch first so we can give you a return address; return shipping is on you unless the order was our mistake.
For food-safety reasons we cannot accept returns of Pre-Mixed Frozen flasks, or of anything that has been opened, once it has left the cold chain. If there is a problem with a frozen order, we will always replace or refund it instead.
Cancelling an order
Email hello@alsoo.co.za as soon as you can. If the parcel has not been collected yet we will cancel and refund in full. If it is already with the courier, treat it as a return once it arrives.
Refund timing
Approved refunds go back to the original payment method within five to seven working days of us receiving the return or agreeing the replacement. Your bank may take a couple of days more to show it.
Nothing here removes your rights
These terms sit alongside the Consumer Protection Act. Whatever the law gives you, you keep.
Still have a question?
We would rather explain it twice than have you guess.